Privacy Policy

KOLFEST ("KOLFEST", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the KOLFEST website, purchase tickets, subscribe to our communications, contact us, participate in our programs, or otherwise interact with KOLFEST.

By using the website, you acknowledge this Privacy Policy.

01Who We Are

The KOLFEST website is operated by:

Legal entity: Public Fund "KOLFEST"
Brand: KOLFEST
Address: 123 Sydykov st. Office 1. Bishkek. Kyrgyz Republic
Email: info@kolfest.com Website: kolfest.com

For questions concerning your personal information or this Privacy Policy, please contact us at info@kolfest.com

02What Personal Information We Collect

Depending on how you interact with KOLFEST, we may collect:

Information you provide directly

• full name
• email address
• telephone number
• country and city of residence
• information provided when purchasing tickets
• information submitted through contact, registration, artist, volunteer or partnership forms
• information you provide when communicating with us
• information necessary to participate in KOLFEST programs or activities

Payment information

When you purchase a ticket or make a payment, payment information may be processed by an external payment provider.

KOLFEST generally does not store complete bank card numbers, CVV/CVC codes or other sensitive payment credentials on its own servers.

Payment processing is subject to the privacy policies and terms of the relevant payment provider.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• browser and device type
• operating system
• pages visited
• date and time of access
• referring website
• approximate location derived from technical information
• information about how you interact with the website

We may use cookies and similar technologies for website functionality, analytics and, where applicable, marketing.

03How We Use Personal Information

We may use personal information to:

• sell and manage KOLFEST tickets
• process payments through payment providers
• communicate with ticket holders and participants
• provide information about KOLFEST programs, schedules, changes and important announcements
• respond to enquiries and requests
• manage registrations, applications and participation in KOLFEST activities
• organize artist, volunteer and partner communications
• improve our website, services and visitor experience
• understand website traffic and audience behaviour
• promote KOLFEST and future events
• send newsletters and marketing communications where you have agreed to receive them
• prevent fraud, misuse and unauthorized activity
• comply with applicable legal obligations

We process personal information only for legitimate and specified purposes and seek to limit the information we collect to what is reasonably necessary for those purposes.

04Marketing Communications

If you subscribe to KOLFEST newsletters or other promotional communications, we may use your email address and other relevant contact information to send you information about:

• KOLFEST events
• ticket sales and special offers
• artist announcements
• festival news
• related cultural projects and activities

You may unsubscribe from marketing communications at any time by using the unsubscribe option in the relevant communication or by contacting us at info@kolfest.com.

Transactional and essential communications, such as ticket confirmations, payment information, event changes or safety announcements, may still be sent when necessary to provide the service you requested.

05Cookies and Analytics

KOLFEST may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and improve our services.

We may use third-party analytics and technology providers, such as Google Analytics or similar services, if implemented on the website.

Where required, we will request appropriate consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

06Sharing Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate KOLFEST, including:

• ticketing and payment providers
• website hosting and technical service providers
• email and communication platforms
• analytics providers
• professional advisers
• service providers working on behalf of KOLFEST
• government authorities or other recipients where required by applicable law

Third-party service providers may process personal information only as necessary to provide their services to KOLFEST or as otherwise permitted by law.

07International Transfers

KOLFEST is an international cultural festival and works with artists, partners, service providers and audiences from different countries.

Some service providers used by KOLFEST may process or store personal information outside the Kyrgyz Republic.

Where personal information is transferred internationally, we seek to ensure that appropriate safeguards and legal requirements are observed.

08How We Protect Your Information

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, alteration, disclosure or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You should therefore avoid sending sensitive personal information through unsecured communication channels.

09How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• providing requested services
• maintaining transaction and accounting records
• fulfilling legal obligations
• resolving disputes
• enforcing agreements
• maintaining legitimate business records

When personal information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

10Your Rights

Subject to applicable law, you may have the right to:

• request information about personal data we hold about you
• request correction of inaccurate or incomplete information
• request deletion or restriction of processing where legally applicable
• withdraw consent where processing is based on consent
• object to certain forms of processing
• unsubscribe from marketing communications
• request information about how your personal information is used and, where applicable, with whom it is shared

To exercise your rights, contact us at info@kolfest.com.

We may need to verify your identity before fulfilling certain requests.

11Children

KOLFEST is not specifically directed at children.

We do not knowingly collect personal information from children without an appropriate legal basis or consent where required by applicable law.

If you believe that a child has provided personal information to us in circumstances where this was not appropriate, please contact us at info@kolfest.com.

12Photography, Video and Festival Content

KOLFEST is a public cultural event where photography, video and other audiovisual recording may take place.

By attending KOLFEST, you acknowledge that you may appear incidentally or intentionally in photographs, videos or other recordings made during the festival for documentary, editorial, promotional, archival and communication purposes, subject to applicable law.

Where specific consent is legally required for the use of an identifiable person's image, KOLFEST will seek to obtain such consent.

If you have a specific concern regarding the use of an image or recording in which you appear, please contact info@kolfest.com.

13Third-Party Websites

The KOLFEST website may contain links to third-party websites, including ticketing platforms, payment providers, social media platforms, accommodation providers, partners and other services.

KOLFEST is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, technology, services or applicable legal requirements.

The latest version will always be published on the KOLFEST website with the relevant "Last updated" date.

15Contact Us

If you have questions about this Privacy Policy, your personal information, or how KOLFEST processes personal data, please contact:

Legal entity: Public Fund "KOLFEST"
Brand: KOLFEST
Address: 123 Sydykov st. Office 1. Bishkek. Kyrgyz Republic
Email: info@kolfest.com Website: kolfest.com

We will consider and respond to privacy-related requests within the timeframe required by applicable law.